FORD BB MENLYN & FORD COMPANY

Our Ford Ecosport was less than a year old when we took it for a Service at BB Menlyn and they reported the car had an issue with the Turbo. The next year the car lost power and Ford had to get assistance from Ford USA to diagnose the issue which was also engine related. Now in the third year the engine is gone but Ford Menlyn is refusing to fix it under warranty as the car was serviced by an RMI dealer and not Ford. We escalated to Ford Customer Service but they are unable to assist , we have requested diagnostic etc. as menlyn is adamant the previous issues were not related to the engine. The engine appears to have been defective from date of purchase but Ford Menlyn is adamant that we damaged the vehicle despite having engine issues even when serviced by them.