Customer service is shocking

I emailed Ford South Africa for assistance with my complaint. I explained the entire situation. I don't think they read the entire complaint as all I received in response is that brake pads and discs are wear and tear and not covered by the warranty. I have had the vehicle for over a year now. End of last year I had the brake pads done. In March this year I had the discs done. I will still having the same issues. Took my vehicle to BB Ford Menlyn twice in the space of 2 weeks for the same issue. First time they told me the brake pads were dirty, they then cleaned them and realigned the rear brake linings. I paid for this. A week later the same issue started again. Took it back, no now they need to skim the discs. AM I GOING CRAZY THAT I HAD TO SKIM NEW DISCS. I may be a lamens person, but honestly I am not stupid. All Ford customer care responds was that its wear and tear items, this I know. But how can new brake pads and discs need to be cleaned and skimmed. You clearly just want to put money in your pocket over and over again. I have also emailed the Dealer Principal of BB Ford Menlyn, lets see if he will actually take the time to read my complaint, or also just treat me like a stupid person. I also tried to phone BB Ford Menlyn, but seems they dont like answering their phones either. My next step is the Motor Ombudsman.