BB Menlyn taking customer for FOOLS!

Completely flabbergasted in the dealer incompetence and, even more frustrating, simply taking the customer for a "fool"!

I requested a the rain sensor on Fiesta - which came loose - to be fixed back to the windscreen by means of simple double sided tape. This job should have taken 1 min - including a 50 second tea break.

The technician came back with comment "this need to be done by a professional windscreen repair-shop" ... what a lot of hogwash. Either this so called "technician" is completly braindead or the dealer is simply not willing to adhere to the most basic customer request. They saved approx R 5 (including their markup) and the techician saved 1 min out of his day!

Even more insulting was the so called "maintenance manager" - who insulted my intellegence even futher by saying - it should be fixed with "mirror tape" - the idiot (!) Mirror tape = double sided tape ! it is exactly the same thing! He was grasping for excuses and later said "they simply did not have stock" - how can a dealer not have simple tape ? it like saying, sorry we dont have staplers and pens in the shop - therefore we cannot help you!

Utter lack of customer focus. Co-incedently, believe it or not, i am in the market for a Ford Ranger ...and what is the chances i will approach them? ...yeah...lets just say their R 5 / 1 min save have now costs them x 100,000.