AJvV
Angelique Janse van Vuuren
1 reviews | Active since Jul 2019
17 Jul 2019, 14:00
Worst Customer Service and No Feedback
I app**** for a loan on Friday 12/07/2019. To date I'm still struggling to get it approved. I log tickets, send emails but no one gets back to me. I was advised that they are struggling to get hold of HR and that i can send a confirmation of employment letter which i did. Now i dont get feedback. A lady phoned me this morning after sending a complaint and i was told yet again they cant get hold of HR i told her i sent the confirmation letter and Dineo was handling it but since i sent it i haven't gotten feedback. Also i spoke to our HR manager who advised me they phoned once but the call was cut and they never phoned back. How the hell is one suppose to get service out of this place, its shocking really.
Helpful (0)
Replies (5)0
Replies (5)
Bayport Financial Services's replyOfficial
17 Jul 2019, 14:58Dear Angelique Janse van Vuuren,
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely Bayport Client Care
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely Bayport Client Care
Bayport Financial Services's reply17 Jul 2019, 14:58
Official
Dear Angelique Janse van Vuuren,
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely Bayport Client Care
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely Bayport Client Care
AJvV
Angelique Janse van Vuuren's updateReviewer Update
18 Jul 2019, 10:37Good day,
When will i receive a call or response???????
When will i receive a call or response???????
AJvV
Angelique Janse van Vuuren's update18 Jul 2019, 10:37
Reviewer Update
Good day,
When will i receive a call or response???????
When will i receive a call or response???????
Bayport Financial Services's replyOfficial
18 Jul 2019, 13:03 Dear Angelique Janse van Vuuren, I refer to our telephonic conversation we would like confirm that the matter has now been resolved. Yours sincerely, Bayport Client Care
Bayport Financial Services's reply18 Jul 2019, 13:03
Official
Dear Angelique Janse van Vuuren, I refer to our telephonic conversation we would like confirm that the matter has now been resolved. Yours sincerely, Bayport Client Care
AJvV
Angelique Janse van Vuuren's updateReviewer Update
18 Jul 2019, 13:25Just waiting for my email from Lerato then all is sorted.
Thank you
Thank you
AJvV
Angelique Janse van Vuuren's update18 Jul 2019, 13:25
Reviewer Update
Just waiting for my email from Lerato then all is sorted.
Thank you
Thank you
AJvV
Angelique Janse van Vuuren's updateReviewer Update
18 Jul 2019, 14:27Thank you for the feedback it has been received
AJvV
Angelique Janse van Vuuren's update18 Jul 2019, 14:27
Reviewer Update
Thank you for the feedback it has been received