wM
wayne M

1 reviews | Active since Jan 2017

13 Dec 2019, 16:40

Bayport Financial Services

<div>i made an application with Byron from bayport p Pretori to assist me with a loan 3 monthes ago, he contacted me 2 weeks later after having personl problems to say he cant assist me with a loan as ABSA has listed me on itc. So he said i must settle the full amount with ABSA and get the payed up letter and send it to him with my letter of employment. I did as he asked and i have sorted the matter out with ABSA and i have send the documents he requested. He said that he will sort the matter out as i have done everything he asked from me. He then said he has send my documents to someone in head office whi will assist with my application due to ABSA. I then tried to contact him again yesterday to ask him what is happening with my application as a month has almost gone past again? He then said i must contact headoffice as he is having personal problems and i must get someone ells to assist me with my application. This is bad he has wasted my time for so long but still havent received any answers. I then contacted the head office to ask for assistance but was transferred from dept to dept. i told the consultant that i need to find out what is happening as i was told bayport will assist me but now i am hearing different stories. I had to contact head office twice as they kept on cutting the call where i had to wait 30 to 40min evertime to get through to someone. i am not happy at all with bayport as they make empty promises and lies to customers. I am still waiting for Bayport to contact me to expain why have i been **** to. i will never reffer them to anyone as i have all ready reffered someone 3 months ago who made a loan for R50000. i wish i never did. </div>

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Replies (4)
Bayport Financial Services
Bayport Financial Services's reply17 Dec 2019, 08:44
Official
Good day Wayne Mostert,

Thank you for taking the time to write to us. Your query is with the right team and is getting the attention it deserves.  Someone will be in touch shortly. 

Kind regards,
Bayport Client care Team


Bayport Financial Services
Bayport Financial Services's reply18 Dec 2019, 08:35
Official
Dear Wayne Mostert,
 
We refer to our telephonic conversation yesterday in the morning and would like to confirm that the matter has now been resolved.
 
Yours sincerely 
 
Bayport Client Care
wM
wayne M's update19 Dec 2019, 16:40
Reviewer Update
Hi i am still waiting for a response as 24 to 48 hours has passed.
Bayport Financial Services
Bayport Financial Services's reply20 Dec 2019, 16:24
Official
Dear Wayne Mostert,

We are happy to confirm that we are working together with you to resolve this matter. Thank you for accepting my call earlier today and for affording us the opportunity to turn this experience around.

Yours sincerely 
 
Bayport Client Care