When I app**** for a...

When I app**** for a loan the lady who was assisting me was polite and she went an extra mile, the reason I say she went an extra mile is that I hve and account tht I paid off last year which is still appearing under my name even though I have a paid up letter she gave me an email that I should use to send that paid up letter so tht the account would be removed I did and they are busy assisting me with that I managed to get a loan from Bayport