Very Disappointed with this Organisation.

I am highly disappointed with Bayport, their consultant called me to offer me a loan on Saturday. I told her that i tried to apply 3 months ago online and the application was declined but she insisted that we must just "check" upon checking she told me that they can offer me R13,000+ and i accepted. I was told to send through documents which i did. This morning i received a call to send through a recent transaction history for them to finalize the loan application and i obliged. 5 minutes later i receive a SMS which says the loan application was declined? Why do you do this to people? I mean you are the ones who called me and then raise my hopes up by stating the amount that i qualify for only to turn around and let me down. Surely your system should allow you to see straight away if a person qualifies or not before you lie to people. And by the way the last time i had a loan with you i settled it even before the end of the loan period so it's not like i am a new client or i have defaulted before. Please stop playing with our feelings like this, it is not right. The moment you ask for documents i was happy thinking that my application was approved. What are you doing with my documents then if you are not giving me a loan? I am really disappointed with you Bayport, please do better.