KK
Kerry Kruger-pawson

1 reviews | Active since Oct 2017

16 May 2019, 09:02

ver irate

Good day, I am very upset. I was told today that I am approved to get a loan and once the docs were signd they said the money will be paid into my account. i then get declined because the company I work for is apparently a NPO on your system and that you are not allowed to give me a loan. What nonsense is this. i then send in a letter stating that the company is not a NPO to only be told that the information i was given was incorrect and the loan is still in the processing que. For me it feels that Bayport is just using me to get info and than get ignored? So when is one good enough?? I was promised something and got absolutely nothing. I suppose I will also wait for feedback ? So upset. i wish that people will be held accountable to the promises that they make and if it is incorrect then they should be delt with not just swept under the rug

0
Replies (2)
Bayport Financial Services
Bayport Financial Services's reply16 May 2019, 09:28
Official
Dear Kerry Kruger-pawson 
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.  Yours sincerely  Bayport Client Care 
Bayport Financial Services
Bayport Financial Services's reply16 May 2019, 16:52
Official
Dear Kerry Kruger-pawson 

Thank you for affording Bayport Financial Services the opportunity to resolve your complaint. As per our discussion, the matter is now resolved.  Yours sincerely 
Bayport Client Care