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NY
Nashika Y

1 reviews | Active since Aug 2016

01 Oct 2018, 10:48

Unprofessional, incorrect information ........... MOST FRUSTRATING !!

Initially this matter was resolved, however Bayport has reverted to claiming an additional amount due to arrears.

Bayport, kindly update your records. There is no outstanding amount. Any "small arrear amount" was paid off and my account is up to date.

This is frustrating and annoying to be constantly having to deal with your unwarranted claims.

Kindly RESOLVE this issue.

0
Replies (5)
Bayport Financial Services
Bayport Financial Services's reply01 Oct 2018, 11:33
Official

Dear Nashika Yash

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving this issue.

Yours sincerely

Bayport Client Care

Bayport Financial Services
Bayport Financial Services's reply02 Oct 2018, 10:35
Official

Good day Nashika Yash

Due to you being unavailable, your complaint remains unresolved.

We have contacted you on *** with no success.

Please respond to the email that has been sent to you in order for us to come to a resolution for your complaint.

Kind regards,

Client Care

NY
Nashika Y's update03 Oct 2018, 09:56
Reviewer Update
Good Morning No email has been received. Kindly contact me urgently. Thanks
NY
Nashika Y's update03 Oct 2018, 09:58
Reviewer Update
Kindly refrain from posting my contact details publicly. For guidance refer to the POPI Act.
Bayport Financial Services
Bayport Financial Services's reply03 Oct 2018, 10:33
Official

Dear Nashika Yash

I refer to our telephonic conversation this morning and confirm that the issue is now resolved. Thank you for giving us the opportunity to turn this experience around for you.

Yours sincerely

Client Care