Unprofessional customer service

I am a very disappointed and disgusted customer to Bayport Financial Services. Firstly,they send me a sms to apply for a loan. As I really do need a small loan to settle all my small accounts I phoned them. The consultant did the whole application over the phone and approved my loan immediately. He then said I must send all my documents via email as they need it to finalize the application and transfer the money. This was done on Monday and until this morning I had no feedback or correspondence. I phoned them (after holding on forever) only to be informed that my application was declined. How on earth do you first approve and then decline a loan. This is very bad customer service. I will be checking my bank accounts if they are going to deduct any fees. How can you do business like that. Very unprofessional.