Unhappy with Bayport service

I am not happy on how Bayport is dealing with their customers. I got a call in December that I can make a settlement for 14000.00, today I call and I asked the agent to call me back. She advised that unfortunately they cannot call me back. She then provided settlement amount of 17000, which I advised that in December I was given an amount of 14000. When I requested to speak to manager she then told me that the manager was on a call of which earlier on she asked the manager regarding the 14000 settlement. I then questioned her how come she was able to ask the manager. When I insisted to speak to the manager I was put on hold for more than 5 minutes. I even said to the agent surprisingly enough I am always told the calls are recorded and they are even able to ask us security checks and they advise us that the calls are recorded. I am really not happy with Bayport service.