Unhappy and franstrated

I am very angry and disappointed by their service, this company has listed me with the South African ***** services claiming that I sent *****ulent documents back in 2018, which I was never made aware of and only found out when I wanted to refinance my new car that they have listed me which is alone franstating and false.

They have asked me to send them an affidavit and finger prints and many other personal documents which I did back on the 15th of June 2023 until today after I've emailed them requesting feedback with no luck their call center pushing me from pillar to post no lone has came back to me after all my follow up emails and calls I'm still incorrectly listed and I've been promised resolution on 5 days then 10 days then close of business since June it's been an absolute nightmare. I need someone to fix this asap!