1 reviews | Active since Oct 2016

10 Aug 2018, 12:38

Unauthorised credit enquiry

Bayport randomly does credit enquiry on my profile.I have no idea who is giving them the authority to do such and this is *****.I have been calling the whole day today and no one is picking up their phones on the forensics and the other consultants just hang up.This is not even the first time this is happening.

0
Replies (2)
Bayport Financial Services
Bayport Financial Services's reply10 Aug 2018, 13:11
Official

Please accept our sincere apologies for the inconvenience you may have experienced.

We will be investigating your complaint and will contact you directly to come to a speedy resolution.

Yours sincerely

Thabo

Retentions Officer

Bayport Financial Services
Bayport Financial Services's reply16 Aug 2018, 09:12
Official

Dear Sivuyisiwe Mlonyeni

Thank you for affording Bayport Financial Services the opportunity to resolve your complaint. As per our telephonic discussion, the matter is now resolved.

Yours sincerely

Bayport Retentions Team