Timing doesnt count

It started off beautifully I was speaking to ayanda from bayport who called to see if I needed a loan I had advised him that I had tried to apply for a loan a couple of days back he then said that he will try on his side which it worked and then advised that in order for us to do the consolidation loan for capfin we will then do a conference call with capfin which we did and everything went well then I had submitted my documents and waited to get feedback.He then told me that I qualify for R5000 and that they will settle capfin which I agreed with after some time a day or two later I then received a contract stating how much I would get which then change to R3000 and that captain will be settled.however the person that called me a female called me to see whether I've received the contract I then said yes and she proceeded to talk but then I told her to call me back after 5 minutes as I was in a taxi she then didn't call me back and it's now been four days later I tried calling today and I was put through to sales which I had to wait on the line for about 10 minutes and then hang up and call the sales number directly and while I was speaking to the lady who wasn't very cheerful nor in the greatest of moods the line cut.All I Really Want is just for the loan to be approved that's all I want someone to call me back when they say they're going to call back and 5 minutes or 10 minutes let it be 5 minutes or 10 minutes as I also work in a call centre and we can't have our phones with us I just want this thing to be approved and get over and done with it's getting really really annoying