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1 reviews | Active since Oct 2016

16 Sept 2018, 11:51

STILL WAITING

I received an offer from Bayport through their website... I decided to see if I would get the loan... After much battle and a week later I finally managed to upload my documents... On the 7th I received an email from them advising that I have successfully app**** for the loan which is now in review... Normally it takes about 24-48 hours to receive a response... This morning I checked online again and behold it still up for review... So it basically took 2 weeks to apply for a loan, get documents uploaded and to date I have still not received a response.

So either the loan was approved or not... It does not take 2 weeks and not even a single courtesy call or SMS.... I don't really need the money, I was curious... I see on another forum another lady waited 3 months and still did not get a response... Wow...

I will never refer people to them and never will I take a loan with them either because they don't have customer service either.

0
Replies (8)
Bayport Financial Services
Bayport Financial Services's reply17 Sept 2018, 07:28
Official

Dear Marcelle

We have received your complaint regarding your loan application. We are busy investigating the matter and will be in contact with you

Yours sincerely

Bayport Retention Team

Bayport Financial Services
Bayport Financial Services's reply17 Sept 2018, 09:12
Official

Dear Marcelle

As per our telephonic conversation, Bayport Financial Services has provided a response to your complaint, and an explanation as to what happened.

We trust that the matter is now resolved to your satisfaction.

Yours sincerely

Bayport Retentions Team

's update21 Sept 2018, 10:42
Reviewer Update
Good day, This matter is not resolved... You have tasked me with the impossible to obtain proof and I got the proof but this is on email... I have been sending emails to you and got no response. I sent another email before coming on here... I have a question though... How do you provide loans to blacklisted people who have shown that they cannot repay their debt but someone with a good credit record is sent up and down to get something that was not even their fault... I have received another offer from one of your competitors with who co-incidentally I have a paid up loan...
Bayport Financial Services
Bayport Financial Services's reply21 Sept 2018, 14:06
Official

Dear Marcelle

Due to you being unavailable, your complaint remains unresolved.

Please respond to the emails that have been sent to you in order for us to come to a resolution for your complaint.

Kind regards,

Retention Team

Bayport Financial Services
Bayport Financial Services's reply28 Sept 2018, 09:56
Official

Dear Marcelle

Bayport Financial Services has provided a response to your complaint, and an explanation as to what happened.

We trust that the matter is now resolved to your satisfaction.

Yours sincerely

Bayport Retentions Team

's update28 Sept 2018, 10:43
Reviewer Update
Yes it is resolved although not to my satisfaction because I feel like I am working for a job interview. I provided the proof even though it was an email but all the contact details were on there should this have been queried and it took me to post here to get a response from you. So basically it has been almost a month.................. I have received 2 other offers with other credit providers based on the fact that I have a good credit record. One thing is for sure, I will never refer people to you nor take a loan with you even if it is offered which in this case it was... Judging by the complaints on this portal, you have to work on your call centre staff, billing department and "internal granting policies" .... But hey rather give credit to blacklisted clients who have already demonstrated that they cannot pay it...
Bayport Financial Services
Bayport Financial Services's reply28 Sept 2018, 12:50
Official

Dear Marcelle

The matter has been resolved internally,

should you still need further assistance, feel free to respond to our email

Yours sincerely

Retention Team

Bayport Financial Services
Bayport Financial Services's reply28 Sept 2018, 12:50
Official

Dear Marcelle

The matter has been resolved internally,

should you still need further assistance, feel free to respond to our email

Yours sincerely

Retention Team