Service levels not up to par

I contacted Bayport on 09 November 2022 and had a discussion with a loan officer on which an offer was made. I requested that it be pended as I'd like to do my calculations before making a decision. I later contacted her via email, SMS and telephonically to which I received no response. I followed up the next day and the next and the next, still nothing. A consultant called me back yesterday but referred me back to the initial loan officer because she had started the process. She also sent an email to loan officer to call me back...as at this hour, still no contact.

I have had a fair experience with Bayport in the past, but find that after an offer is made, it is difficult to get a hold of the consultants if there are follow up queries.

This is in no way meant to put Bayport and its employees in a negative light, but merely highlighting that since it is in the business of customer service, that service must be provided until the entire process has been concluded.

I would appreciate if a consultant could actually call me back so I can finalize the application.