NR
Naeema R
1 reviews | Active since May 2019
05 Sept 2019, 10:14
Refund Query unresolved repetitive emails and telephonic follow ups
So I paid up this one account with Bayport but from looking at the settlement amount and the balance presented i saw i over paid them . On the 2nd September 2019 i called in to query this and the agent advised i send my bank statement to their clientservices email address so they can send it to their refunds department.
This morning i get an email to refund me they need a bank statement.To top it off i called yesterday and the agent Thandi advised it take 48hrs but its my own money whats the hassle. I am really annoyed by the service .
Helpful (0)
Replies (3)0
Replies (3)
Bayport Financial Services's replyOfficial
05 Sept 2019, 11:00Dear Naeema Le Roux,
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.
Yours sincerely,
Bayport Client Care
Bayport Financial Services's reply05 Sept 2019, 11:00
Official
Dear Naeema Le Roux,
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.
Yours sincerely,
Bayport Client Care
Bayport Financial Services's replyOfficial
05 Sept 2019, 12:55Dear Naeema Le Roux,
We would like to confirm that matter has been resolved as per our telephonic conversation.
We would like to confirm that matter has been resolved as per our telephonic conversation.
Yours sincerely,
Bayport Client Care
Bayport Financial Services's reply05 Sept 2019, 12:55
Official
Dear Naeema Le Roux,
We would like to confirm that matter has been resolved as per our telephonic conversation.
We would like to confirm that matter has been resolved as per our telephonic conversation.
Yours sincerely,
Bayport Client Care
NR
Naeema R's updateReviewer Update
05 Sept 2019, 13:27Lerato has called me back to confirm that the refund has been processed and will reflect in my account within 24hrs . Thank you for coming back to me with the satisfactory response .
NR
Naeema R's update05 Sept 2019, 13:27
Reviewer Update
Lerato has called me back to confirm that the refund has been processed and will reflect in my account within 24hrs . Thank you for coming back to me with the satisfactory response .