Qualified at the branch denied loan by head office

I have app**** for a loan in 2019 qualified at the branch but head office there was no offer I do not understand because the system at branch level should be the same as head office. I have re app**** again in East London branch same story.

Is there a possibility that you guys at head office you dnt check the application you just deny. There is no way that I can qualify at branch level and when you do your verifications I fail.

Please fix this I need this loan