PREMIUM ADJUSTMENT DUE TO THE FINANCIAL HARDSHIP- ACCOUNT ***

I've been a customer on account ***. I'm writing because my current monthly premium of R4357.37 is no longer affordale due to a recent change in my financial situation.

I want to keep my coverage/service with bayport but I need a lower rate or my monthly premuim to make it sustainable.

But when I call the the customer number they are telling about the it cant be changed due the terms and conditions.

I understand there are terms and conditions, but I'm hoping there's flexibility for the long-term customers facing temporary hardship. Could please let me know what options are available and what the next step is?