Poor service at Vereeniging Bayport Financial Service Centre

Hi, we have been clients of Bayport for almost two years now, but lately we have struggled with the way they do business. They do personal loans, budget boosters and monthly boosters. If your account is up to date and you keep to your payments every month, Bayport will contact you and offer you another personal loan or whatever you need loan. So they offered as a loan a about 14 days ago and last Saturday my husband went to their office with all the paperwork that they required. While there, their computer showed he was in arrears for two months, so he showed them his Bayport app which has his account details and statements on and that his account was up to date. So then they phoned their accounts department to verify and apparently the system is faulty and that in fact his account is up to date and that it would be fix by monday, today is friday, we have been calling every day to find out whats going on with the loan application and still it shows we are in arrrears, still not fixed, they keep on saying they will call as back within the hour, they don't, all they have is excusses and now answers, they said if we are not happy with the service then I should out in a complaint with head office and that I can google the number, so I hope our problem will be solved soon, but there is no promises.