Poor Service and Branch Support Management

Good day,

May you please explain to me how your services work because I app**** for a consolidation at Lephalale office and until today I have not get any feedback on my application.

And now the agent/officer are not working and when I call them they say they are on leave and no longer replying my whatsapp messages. Why do you take your stuff on leave without a support to the applications they submitted.

I am really disappointed on your services and I cannot wait for the feedback in 2022 when they come back. The Head Office team they completely said they will not help me at all I must contact the branch, how do you keep referring me to the branch team that it does not have people working at this moment. This is a total disrespect to people and the worse is that my application is still the same as it was left and your stuff take a pride to say I must wait and reapply when the officers are back or must wait for the application to expire so that they can start a new application.

The worse is that I have agreement letter to settle accounts, which those agreements will collapse if the due date passes. The due date for most letters is the 31 of December 2021. One of the officers also said I must wait for January the creditors will give me the same agreements.

I am very disappointed in your services. Period.