1 reviews | Active since May 2013
Poor service
<p>I settled my account with Bayport and they owe me a refund since December 2016, I did forward the request on 26/12/2016. I have ever since been in a struggle to get my money from them. The latest feedback from them was that my employer reversed my payment and therefore I do not qualify for a refund. The payment clearly reflect on my paysheet and payment schedule from my employer. I even e-mailed these documents to Bayport.</p> <p>In their records my case is closed, what do I do next ? Should I go the legal route or the credit ombud...</p>
Thank you for posting your complaint.
Please accept our sincere apologies for the inconvenience you may have experienced.
We will be investigating your complaint, and will contact you directly to come to a speedy resolution.
Yours Sincerely
Client Care
Thank you for posting your complaint.
Please accept our sincere apologies for the inconvenience you may have experienced.
We will be investigating your complaint, and will contact you directly to come to a speedy resolution.
Yours Sincerely
Client Care
Good day Mr Andrews,
Thank you for allowing us the opportunity to assist you with your complaint.
We confirm that a response has been provided to you and trust that the matter has now been resolved to your satisfaction.
Regards,
Client Care
Good day Mr Andrews,
Thank you for allowing us the opportunity to assist you with your complaint.
We confirm that a response has been provided to you and trust that the matter has now been resolved to your satisfaction.
Regards,
Client Care
My problem was sorted in no time by a Bayport team manager named Julia Seakhela who were very honest and helpful. Bayport should realise they do have competent staff. I received my refund today with a honest heartfelt apology.
My problem was sorted in no time by a Bayport team manager named Julia Seakhela who were very honest and helpful. Bayport should realise they do have competent staff. I received my refund today with a honest heartfelt apology.