Poor service

Good day.

Will you please assists.

I had an account with Bayport more than 10 years ago.

this account reflected on my credit profile and is negatively impacting their decision as it is in the financial sector.

I contacted Bayport they advised that they have handed the account over to Norton. I contacted Norton and negotiated for a settlements amount. They agreed and have it in writing. I asked about a paid up letter , I was advised that I will get it as soon as the payment is made and they received the proof. I also asked about updating the bureau, they advised that it will be done in 7 days. The payments was made on the same day and sent proof of payment.

After that when I requested the paid up letter I was informed that I will take 20 too 30 days.

Bayport contacted me telephonically and advised that there was a mistake in the negotiation of the settlement. I had to pay R11000 and not R4000 that was agreed upon. Bayport now wants me to pay the remainder and I just do not have the money to do so. I have also paid full as arranged.

I was than advised that I will receive the letter on Thursday or Friday last week, I have since followed up and not receiving feedback. I have tried contacting both Norton and Bayport, but I am not geting any answers.

Norton is now not coming back to me regarding the paid up letter nor is Bayport