Poor customer service 😔

I have made an application with this company I think on Tuesday, submitted all the necessary documents as requested. This morning I tried to make a call to check on the feedback was told that there's something on my Bank Statement that's a query, I explained it's clearly and they have requested a different Bank Statement from me to prove what I explained.

The last time I spoke with the consultant's was when I called to follow up in the morning, I have not got any feedback regarding the progress or outcome of the application till now.

When you call the call centre agent's it's either the one who you looking for is unavailable or they will escalate the message.

I'm highly disappointed with their customs service.