MN
Matshediso N

1 reviews | Active since May 2013

31 Jul 2019, 11:08

Please help me check the abnomal interest of Bayport Financial Services

I requested a loan at Bayport financial Services in 2013 and I was to pay back to Bayport services an amount of R117 184.00 for 5 years. The agreed instalment was R2450.00 When times goes on I had financial problems and they sent one of their collectors at my work place. We set down with that person and I explain to him that I get it difficult to pay the full instalment and he agreed that they can increase the payment period as I requested to pay R1000.00. I paid that amount but the amount to be repaid was increasing and the money that I was paying was not making any difference as I have a judgment against me for an amount of R175 160.00 on the 17-02-2017 without any notice or documents sent to me. I only saw this Judgement on my report at the National Credit Bureau. I am continuing paying that loan without seeing any progress. They called me to increase the money I am paying with R500.00 to R1500.00 which I did. Please help me know why are they adding so high interest on the amount as the balance of the loan is now R303 499.00. I thought that they will stop on the amount I am owing and hand me over to Lawyers as other companies do. I had other debts that I was handed over with as I explained that I was having a financial problems and I have arranged the payments and they are now paid up. I will be going on retirement and I won't be able to pay this money as it is now three times the money that I owed them. I am still paying R1500.00 every month which I was thinking I will increase as my debts are becoming right. Please help me as when I call they are saying I have increased the payment term but R4000.00 is being added every month. I am not refusing to pay but I feel that I am going to pay for my whole life. Thank you

Annah Ndhlovu

0
Replies (4)
Bayport Financial Services
Bayport Financial Services's reply31 Jul 2019, 11:45
Official
Dear Matshediso Annah 
 
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. 
 
Yours sincerely 
 
Bayport Client Care 
MN
Matshediso N's update31 Jul 2019, 13:09
Reviewer Update
Thank you Hellopeter for your prompt action. I will wait to hear from their complaint specialist. What will be the next step if I am not satisfied with their response?
MN
Matshediso N's update02 Aug 2019, 13:55
Reviewer Update
Good day, one of Bayport Financial Services called me on the 31 July 2019 which I appreciated very much, but he promised to call me yesterday at 13:00 to give me feedback and findings of my complaint. He did not call and I expected him to contact me even if they are still busy with the matter to encourage me. I need to know the status of this problem. He did not state that how long he is going to deal with this issue.
Bayport Financial Services
Bayport Financial Services's reply02 Aug 2019, 16:46
Official
Dear  Matshediso Annah  
 
We are happy to confirm that we are working together with you to resolve this matter. Thank you for accepting my call earlier today and for affording us the opportunity to turn this experience around. 

Yours sincerely 
 
Bayport Client Care