NG
Norma G

1 reviews | Active since May 2018

09 May 2018, 16:17

Payments not allocated and Continuous Harassment

I continuously get phone calls from Bayport telling me that I need to make arrangements to pay off a ridiculous amount that I owe them. Last year I took time out to draft a reply to them enquiring why an amount of R4k was not credited to my account in 2015, which according to me was the final owed to them. After pointing out their error in allocating payments to their customer accounts, they credited my "balance". , This debt is 8 years old and prescribed.. You are in contravention of the NCA sec 126b. Its states that no person may continue collection or reactivation of such prescribed debt. I request this matter be closed IMMEDIATELY and that I receive written confirmation of this. Should I receive any calls again regarding collection of the debt I am going to report you to the relevant authorities viz, NCR and LSSA

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Replies (4)
Bayport Financial Services
Bayport Financial Services's reply10 May 2018, 09:34
Official

Dear Norma Minnaar Geduld

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.

Yours sincerely

Bayport Client Care

Bayport Financial Services
Bayport Financial Services's reply11 May 2018, 12:27
Official

Dear Norma Minnaar Geduld

We are happy to confirm that we are working together with you to resolve this matter. Thank you for accepting my call yesterday and for affording us the opportunity to turn this experience around.

As mentioned in our discussion, we are investigating the matter and will be contact with you directly.

Yours sincerely

Client Care

Bayport Financial Services
Bayport Financial Services's reply11 May 2018, 12:27
Official

Dear Norma Minnaar Geduld

We are happy to confirm that we are working together with you to resolve this matter. Thank you for accepting my call yesterday and for affording us the opportunity to turn this experience around.

As mentioned in our discussion, we are investigating the matter and will be contact with you directly.

Yours sincerely

Client Care

Bayport Financial Services
Bayport Financial Services's reply17 May 2018, 12:02
Official

Dear Norma Minnaar Geduld

I refer to the email sent to you today and confirm that the matter has been resolved to your satisfaction.

Yours sincerely

Client Care