payment promises, no payment. application done twice why??

I've app**** for a loan before the 20th Dec. All paper work were send in. I was pre-approved for R15 000. Than they required a Employment confirmation which was done than payment will be done after the new year. The agent Anna Alicia went to do the the application again , and now its declined. After herself and her branch manager promised money will be in my account. Agreement was signed and send back with installments and all on the agreement

Spoke to Vanessa this morning she says first app was declined bacause they coudn;'t do employment confirmation ?? really ??

Second application was declined now because off my itc score ??

Our Company opened today why don't they phone today to confirm employment , and do as they promised??

I' m highly disgusted , your people is trained very unprofessionally. I had to go to the post net while I was on leave more then 4 times for stuff she needs. Why don't they ask for everything the first time?? I borrowed money, because I was promised my loan will be paid out, now the people wait for the money

I need this sorted out TODAY still no more excuses

Hope to hear from someone asap

Regards

Lizette **********