Payment Demands

I am a Bayport customer and have never defaulted on a single payment over the years. Last year during the height of Covid I requested for my monthly repayments to be reduced to half for a certain period. I diligently made my payments and reverted back to my full instalment from 4 months ago. I now have Bayport consultants calling me to make arrangements for the arrears - is this fair? surely the period of payment can be extended? especially during this uncertain times. I am disappointed in their manner of dealing with customers.