Pathetic customer service

Greetings

I app**** with Bayport Finance around 15/16 April 2019 I was contacted several times by the sales agent requesting my documents and I was told that if I submit proof of payment for a loan reflecting under my name,they could assist me and this was also authorized by Bayport branch manager.

I submitted the proof of payment submitted,filled in the application form,went into the branch and signed the loan agreement,my card was swiped for the funds to be deposited into.The next day I get an sms from Bayport stating that my loan has been declined.I contacted the sales agent and she advised that she does not know what is going on and I should speak to the manager.The manager said that my application was rejected by Head office because of affordability-The loan that they initially requested proof of payment for they said is not paid up BUT THEY HAVE THE PROOF OF PAYMENT WITH THEM??? The sales agent was told to re-score me and it declined I work for a Finance company and this is by far the worst that you can ever do to a client.How was the application processed in the first place,why request proof of payment from me and then tell me that it is not paid up when they have the proof and the micro lenders contact details. I demand answers!!!!!!! This has put me in an unexplainable situation