Pathetic customer service

Maybe it is me who is impatient,i made application for consolidation of loans on the 17th April and the consultant told me that my loan has been approved and i must sent documents and i did and she just went mute on me until i made a call to ask how far and i was told that my settlemet letters were expired and i made sure i connect with credit providers to get othee letters,after sending letters the consultants( Linda and Mbali) will just go mute on you again and you will spend almost 6 hours trying to get hold of them without success,upon reaching to her she told me that we need to start a loan application again which i did with her again yesterday.i have sent her all the documents but still up to now,she havent yet responded to my emails if she got the correct documents and nothing is missing.what i know is that within 7 days the will call and tell you again that your application was declined or expired or cancelled due to some pathetic reasons.this is the 3rd time i tried to apply for a consolidation loan with Bayport and get same vibe.honesstly i am not happy at all.