Ombudsman for Bayport

I'm very disappointed in the fact that Bayport had debited from my account in March and April, then claimed that the debit was not successful only to add interest on top of those amounts. However, each time they debited, the funds were taken from my account on time, successfully. So in actual fact, I'm being debited then told that it's not going through, then being charged interest on a higher amount. These guys are truly ******* trying to charge interest on higher amounts, hoping that you don't check your statement. Now I am getting notifications telling me I am in arrears, when in fact my loan is being paid on time.Bayport, please fix your ****. This is unacceptable.