Not fulfilling the requirements as required by the National Credit Act - Ombudsman this one is for you!

With reference to the above financial institution.

We had a loan with the above institution reference number : ********** 003 We have paid up the above loan, and have requested the paid up letter on numerous occasions without any response. Subsequently our credit report with the bureaus have also not been updated, and we cannot provide any other service providers with the necessary proof that the account has been paid up. We are referring this matter to the Financial Ombudsman as Bayport is not acting within the requirements of the National Credit Act. Thank you Bayport, be sure that the newspapers will hear about this as well.