Not as helpful as before

They are never helpful anymore. I tried a consolidation loan with them and they declined multiple times saying I won't be able to pay them. I am currently up to date with all my current payments. I just wanted to make one payment for my loans. They make sure that they come up with different excuses to deny your application. How can I fail to pay one installment when I am already up to date with all my loans? Mind you I wasn't applying for a new loan but a consolidation of existing ones. Good luck if you want to use them. They only left me with multiple ITC requests and no help at all. I have used them before without any hassles but they are not the same anymore.