KH
Khaliel H

1 reviews | Active since Oct 2016

15 Oct 2016, 06:24

No response!

<p>I got retrenched and claimed on my Insurance with Baypoint on the 17/08/2016. I communicated via telephone and numerous email from that date. The intial people a dealt with angel.zulu and sibusiso.simanga advised me to send two documents through which they received and I was advised by them and others that my claim with be sorted in 30days. I sent emails again in September before my payment was due and got no response, I then had to call and they advised me that the documents was not on a company letterhead. I immediately sent the other documents twice and was told I must wait another 30days and they never responded to my complaint email or emailed me regarding the outstanding documents. I did get a call but no contractive answer and a email late in September saying that my claim will sorted in 24 to 48hours.</p>

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Replies (1)
Bayport Financial Services
Bayport Financial Services's reply19 Oct 2016, 13:32
Official

Thank you for posting your complaint.

Please accept our sincere apologies for the inconvenience you may have experienced.

We will be investigating your complaint, and will contact you directly to come to a speedy resolution.

Yours Sincerely

Client Care