No Feedback and No communication

I have tried to complete the online application for a debt consolidation loan. Because my employer is not listed, I was unable to proceed with my application. I proceeded to engage on their WhatsApp platform to inquire what other avenues are available to me to continue with an application. The agent assigned to my inquiry was Thulani Mhlakaza. After explaining all of the above he asked me who my employer was and I informed him. And then, dead silence. No reply, no feedback, nothing. Even after I prompted with a follow up. It really is difficult enough to approach companies for assistance to improve your financial situation, let alone finding someone who would assist. But what makes it worse is being ignored after approaching a company offering a possible solution and then being ignored.