No communication between departments.

Hi. I got a serious issue about communication and resolving issues with Bayport financial services. In May I went to see them to get my Debit order changed from The 25th to the 10th of every month. Starting the fist payment on the 10th of June 2019. Bayport just accepted to do the 1st paymenyt on the 10th of May 2019 what was not agreed upon. I battled to sort this Issue out because no one there could understand the issue. I got it resolved on by the 25th the next month and when I spoke to a consultant he said that the next payment will go off on the 10th July 2019. We are now sitting on the 11th of July 2019 and no payment was Taken of. I spoke to a lady this morning and asked her why the payment never went of. She couldn't give me an answer. She then said that she will load a request and payment should go next week Monday. Now suddenly another lady phone me and Demanded Payment from me. I told her no ever to phone me for payment again only with the issues resolved. Not happy with there services and the way problems get resolved. Need this issue to be sorted out soon.