Disappointing service

<div>For the past 3 months i have been trying to obtain a loan from Bayport Financial Services and i must say that they are definitely not practicing the TCF principle as prescribed by the General Code of Conduct of the FAIS Act. I have been given offers, terms and conditions and settlement amounts, submitted supporting documents and thereafter receive an SMS that my application has been declined. I have received calls informing me that they can see my loan has been declined and then requested me to send letters from my employer which i have done and in the end the same result. Your processes are misleading and frustrating and there is no consistency when dealing with customers. When one deal with your agents, they are confident that that your loan will be approved only to receive an SMS stating that your loan has been declined. Can someone deal with this matter urgently as how do you offer a customer a loan amount only to decline it in the end ,this is preposterous!!! </div>