****ming clients

I took out a loan with Bayport some time ago and these people constantly report that I have missed payments to the bureau even though I made payment in time. I have made multiple complaints and their turn around time to reply to an email is between 24 hours minimum to infinity because if you have a real complaint they just don't reply. They never answer their calls and when you get through and complain they drop the call on you. They increase your interest rate higher and higher the closer you are to finishing your loan. This company is a ****! I have been trying to close off my account yet its near impossible to get anything out of them. 0/10