WS
Welekazi S

1 reviews | Active since Jul 2012

30 Jul 2020, 15:43

Loan approved, loan declined, same day.

I app**** for a loan and got a congratulations your loan has been approved, got a call from the agent and agreed to the contract only to receive an SMS later saying the loan has been declined. What kind of an ********* practice is this? If they wanted to decline me why not do it first time around instead of playing with my emotions?

I wouldn't recommend this company to my worst enemy, this is the last time I'm even gonna try doing business with them.

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Replies (2)
Bayport Financial Services
Bayport Financial Services's reply30 Jul 2020, 16:05
Official
Dear Welekazi Primrose

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely  Bayport Customer Care Team
Bayport Financial Services
Bayport Financial Services's reply04 Aug 2020, 12:29
Official
Dear Welekazi Primrose  I refer to our earlier discussion and confirm that the issue is now resolved. Thank you for giving us the opportunity to turn this experience around for you.  Yours sincerelyClient Care