1 reviews | Active since Jul 2009

02 Feb 2018, 15:32

INEFFICIANT

Item: Bayport Financial Services
Rating: 1
Author: Moosa K

This company keeps calling me for an account that's over of a person I have never heard off. I have told the agent numerous times that I do not know the person and have requested for my number to be removed to no avail.

I have called the company and asked to speak to a manager 3 times! I was put on hold each time after waiting for ages the call cuts every time!

Inefficient staff who cant process simple instructions!

AVOID THIS COMPANY!!!!

Helpful (0)

Replies (5)

Bayport Financial Services's replyOfficial

03 Feb 2018, 08:29

Dear, Moosa

We apologize for all the calls that you have been receiving. We are busy investigating the matter and will contact you directly with feedback.

Yours sincerely

Bayport Client Care

Bayport Financial Services's reply03 Feb 2018, 08:29

Official

Dear, Moosa

We apologize for all the calls that you have been receiving. We are busy investigating the matter and will contact you directly with feedback.

Yours sincerely

Bayport Client Care

Bayport Financial Services's replyOfficial

03 Feb 2018, 10:23

Dear, Moosa

We are happy to confirm that we are working together with you to resolve this matter. Thank you for accepting my call earlier today and for affording us the opportunity to turn this experience around.

As mentioned in our discussion, we will be contact with you directly on Monday.

Yours sincerely

Client Care

Bayport Financial Services's reply03 Feb 2018, 10:23

Official

Dear, Moosa

As mentioned in our discussion, we will be contact with you directly on Monday.

Yours sincerely

Client Care

Moosa K's updateReviewer Update

09 Feb 2018, 15:38

Not getting calls but I am still getting SMS's Received on Tuesday 06/02/18 Dear Customer settle the outstanding balance on your Bayport Account and qualify for a 10% discount. Contact us on ********** 666. Ref: ********** 001 Received today 09/02/18: Our records reflect that payment is NOW due for your Bayport A/c. Pay immediately to update your A/c status. Ref: ********** 001

Moosa K's update09 Feb 2018, 15:38

Reviewer Update

Bayport Financial Services's replyOfficial

12 Feb 2018, 08:02

Dear, Moosa

Please respond to the emails that have been sent to you in order for us to come to a resolution for your complaint.

Yours sincerely

Client Care

Bayport Financial Services's reply12 Feb 2018, 08:02

Official

Dear, Moosa

Please respond to the emails that have been sent to you in order for us to come to a resolution for your complaint.

Yours sincerely

Client Care

Bayport Financial Services's replyOfficial

14 Feb 2018, 08:54

Dear, Moosa

I refer to the email sent to you today and confirm that the matter has been resolved to your satisfaction.

Yours sincerely

Client Care

Bayport Financial Services's reply14 Feb 2018, 08:54

Official

Dear, Moosa

I refer to the email sent to you today and confirm that the matter has been resolved to your satisfaction.

Yours sincerely

Client Care