Ignorned serious complaint

Bayport assisted me on 09/12/2025 with consolidation, one of the debts however was not settled according to creditor, unfortunately the agents who assisted me then do not have the decency to communicate after i complaints on numerous occasions. The agent received one settlement letter for X2 accounts but according to creditor only one was agreed upon and now i dont have proof of this letter.Bayport please advise your agents not to chase customers that forget the most important step in the process which is customer service/support after successful sales.