I was frustrated in the beginning because I app**** on the 6th of October and sent all my documents that day

I was frustrated in the beginning because I app**** on the 6th of October and sent all my documents that day. I had to keep on sending settlement letter as the ones that I sent got expired because of days going by. Which adds interest if it's not done in time. Numeral calls and emails were sent. It got to the point now where I was getting really frustrated and eventually spoke to Ismail who helped me step by step through the process. I was at ease eventually as someone was taking charge now in letting me know what's happening. He referred me to Merumo who who was so patient and helpful. It was eventually sorted on the 17th October. Thanks guys for this I really appreciate your time and effort in this. And to Mamello