********** Loan

I have experienced a Very bad Service with Bayport Financial Services, on Month February I contacted them for Consolidation loan, later Bayport Consultant advised me to send my personal documents to check if qualify ,which I did I trusted their organization,but what a terrifying and horrible experience, A week later the consultation contacted & advised me to send back the Otp number that I will receive on my phone, which I did, She then tell me that the loan is been approved , later I realized that the contract she send me is incorrect and I did not receive the money mentioned on the contract, I Immediately contacted Bayport Financial Services tô report the matter.

After getting through to them I was then referred to the manager of the Sales department and I told the story, He then send me the affidavit to write the matter and attached all the necessary documents, which I did. But I waited for weeks without any feedback from the Manager.

Month March after several calls of following up the case I got hold of the Manager where he apologized for the delay but advised me that my case is with Forensic department and they will contact me , the following week I received a call from the forensic department the gentleman asked me few questions following my matter and I explained what has transpired. He then said ,he will do the investigation and get back to me which he did and few days later gave me a call and Confirmed that the loan was ********** & he have send the documents to the Group Head to sign & Loan should be adjusted to the correct figures,how ever the 1st debit order went through and 2nd debit order went through with no explanation , when I do the follow up I’m told there’s still pending signature from the group head.

I have contacted Bayport Financial Services Several time regard to this matter how ever I am only getting same message and this is very frustrated as I have already reported the matter with them, pointing following: 1. I don’t have any contract with them 2. The Account open under my name is ********** 3. I did not receive the amount is stated on the documents that is send to my employer.

This is so frustrating because the hole plan was to consolidate my debts not to cause me more financial strain, as I am speaking Bayport Financial Services is aware that the loan is ***** however they have submitted the ********** documents to my employer and debiting me R3111, 80 every month.and the only communication I getting is their waiting for the Executive to sign the documents for withdrawal. it’s been 4Months this case is pending and I’m really disappointed by their Service. I urgently need intervention.