***** Cellphone contract

<p>Good day</p> <p> </p> <p>I hope that i will now receive a response to my request which has been going on for a couple of years.</p> <p> </p> <p>I had a cellphone contract with Bayport and it started off with problems from the beginning. When the agent called me to subscribe, he advised me the cost would be R232.00 per month for 24 months. Instead the amount of R449.00 was deducted. I called the contact centre and a different agent argued the amount is R449.00. I then asked for the call recording because they always say "all calls are recorded" and they could not send it to me. I know it is because I was right and nobody has the decency to sort this out. I allowed the debit order to be deducted for the full year and after that closed my account. because to my knowledge they were double deducting each month. Now i require the paid up letter and they still argue it is not paid up. I now received a statement and it shows i owe R11306.28!!!! Ihope this gets the attention of a senior manager to finally resolve it.</p>