Follow through is lacking

I app**** for a consolidation loan last Thursday. An agent called me and we did the necessary checks and an offer was made. Having just ended that call, another agent called requesting for documents. Documents emailed, and within an hour I received an SMS that the application was declined. I enquired with the agent for further information and from this point, it is as though all interest in assisting is lost. I had to email and call to get some type of assistance and by late Thursday afternoon, her supervisor called to advise they would sit again to revisit the application in order to assist. I followed up on Friday, no reply. I followed up on Monday, no reply. I guess I am more disappointed at the lack of customer service than anything else. When the offer is made, the agents are helpful and jumping from pillar to post but should the application decline, you are left going from pillar to post to try find someone who is in fact willing to assist. Mind you, I have never missed a payment and often get calls from Bayport to assist, which I had declined because it was not needed at the time, but then when their services are required, its really difficult to find someone who is willing to assist and go the extra mile.

I would really appreciate if my application could be revisited. It's hard enough approaching the company for assistance as nobody wants to find themselves here, but then to receive service only if your application is successful is a slap in the face for those of us who are really trying.