Extremely poor service!

Poor service. For more than a week now I’m trying to get a settlement quotation. I’ve sent about 10 mails to Princess Mogapi and Sibonginkosi Nkosi. She’s not responding. I tried calling at different hours of the day for two weeks now, the numbers ring for 45 minutes and beyond. Once my matter is solved, perhaps then I can remove this post, otherwise, the rating and review stays. Bayport in general has a very poor service. I wish to settle the account, but it seems they don’t want it to be settled so that they can add interest forever. Where do one complain, because even the complaint line rings forever on end.