CF
Chimorne F

1 reviews | Active since Jun 2016

07 Dec 2017, 11:38

Doesnt go the extra mile

So i got approved for a loan and when i told that i recently change back account numbers (cheque to savings) but still with the same bank they refuse to help me.

I understand there is policies and procedures, but it doesnt make sense not to assist a person who just changed their bank account numbers and to have an attitude with it as well. Ridiculous!!!

0
Replies (2)
Bayport Financial Services
Bayport Financial Services's reply07 Dec 2017, 12:48
Official

Good day Chimorne Ferguson

Thank you for posting your complaint.

We have received your complaint regarding your loan application.

One of our complaints specialists will contact you to assist in resolving your issue.

Yours sincerely

Client Care

Bayport Financial Services
Bayport Financial Services's reply07 Dec 2017, 13:04
Official

Good day Chimorne Ferguson

Thank you for affording Bayport Financial Services the opportunity to resolve your complaint

I refer to our telephonic conversation and would like confirm that the matter has now been resolved.

Yours sincerely

Client Care