TM
Thato M
1 reviews | Active since May 2018
12 Mar 2019, 12:06
Dissapointed!
Dear Bayport. On saturday i wrote a beautiful review about the services i received, only to be disappointed hours later when my loan was declined. when i asked i was told that its affordability. Well, my question then is, if you want to offer me a loan of R38 000 and you realise that according to your own processes, affordability will be a problem, which is not the case for me, why dont you just reduce the offer then to at least R20 000 instead of just declining it. The way you treat your loyal customers is not good. Not good at all. I am dissapointed.
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Replies (2)
Bayport Financial Services's replyOfficial
12 Mar 2019, 12:23 Dear Thato Mohapi,
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely,Bayport Client Care
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely,Bayport Client Care
Bayport Financial Services's reply12 Mar 2019, 12:23
Official
Dear Thato Mohapi,
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely,Bayport Client Care
Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue. Yours sincerely,Bayport Client Care
TM
Thato M's updateReviewer Update
15 Mar 2019, 08:49Thank you Bayport for showing me that your loyal clients means nothing to you. I am disappointed with the way my situation was handled. I will be lodging a formal complaint with your CEO, because with my first application that was approved after much struggle, I was treated the same way. Disappointed!!!!!!!!!!!!
TM
Thato M's update15 Mar 2019, 08:49
Reviewer Update
Thank you Bayport for showing me that your loyal clients means nothing to you. I am disappointed with the way my situation was handled. I will be lodging a formal complaint with your CEO, because with my first application that was approved after much struggle, I was treated the same way. Disappointed!!!!!!!!!!!!