HK
Hayley K

1 reviews | Active since May 2016

22 Aug 2016, 17:01

Disgusting Customer Service

<p>I have recently lost my jobs. I advised Bayport about the situation and asked if there is any way they could assist until I have secured new employement. The legal department told me in no uncertain terms that no help will be offered. I will go into arrears and then be handed over. The staff from the legal department were rude and after numerous queries for assistance I have found them to be extremely unhelpful and no empathy.</p> <p>I can not pay an account if I do not have a job. No one has bothered trying to assist in any way. The service is shocking. Very quick to approve the loan - take your money monthly but absolutely no service or assistance going forward.</p>

0
Replies (3)
Bayport Financial Services
Bayport Financial Services's reply23 Aug 2016, 06:14
Official

Thank you for posting your complaint. Please accept our sincere apologies for the inconvenience you may have experienced. We will be investigating your complaint, and will contact you directly to come to a speedy resolution.

Yours Sincerely

Client Care

HK
Hayley K's update23 Aug 2016, 14:11
Reviewer Update

My complaint has been resolved and I received excellent service from Sizwe Sibeko. Thanks Sizwe!

Bayport Financial Services
Bayport Financial Services's reply24 Aug 2016, 06:16
Official

Good Day Hayley Koen

Thank you for allowing us the opportunity to assist you with your complaint.

As discussed, your complaint has been resolved to your satisfaction.