SC
Soshaan C

1 reviews | Active since May 2020

14 Oct 2020, 10:45

Disgusted

I am utterly disgusted with Bayport and distraught. This is not the 1st time that I have to go this for to expose the horrible service.

I wouldnt recommend anyone to take out any form of credit with them for a very important reason.

I have settled my account back in June 2020, and was promissed and assured Ill get a paid up letter and that the credit bureau will be informed so that my credit can be updated.

I have still not had my paid up letter and its been months. Also my credit stikl shows that I owe them money when i settled the account and was assured its closed. I hqve all the proof on my phone and feel that if I do not get a response and if my cresit report is not updated with all cresit agencies im getting my attorneys on this and also logging this with the financial OMBUDSMAN.

Its disgusting that a company this big doesnt understand how there negligence can affect someones credit which stops one from buying u a house etc.

I want an urgent response since you dont respond to calls and emails.

Disgusted

0
Replies (3)
Bayport Financial Services
Bayport Financial Services's reply14 Oct 2020, 11:15
Official
Dear Soshaan Carr

Thank you for bringing this matter to our attention. One of our complaints specialists will contact you to assist in resolving your issue.  Yours sincerely 

Bayport Customer Care Team

SC
Soshaan C's update14 Oct 2020, 14:40
Reviewer Update
I kindly await your call
SC
Soshaan C's update25 Oct 2020, 16:36
Reviewer Update
I am still waiting for confiation from Marumo who dealt with my complaint.

He promissed that he will get in touch and never did I sent him am email as he said I can email him anytime and he will reply bt still had no response.

I want confirmation that my details was sent off to all credit Bureaus confirming that they will update my credit file to show that my account is closed amd not in arrears and any default removed.

Before i take this further im disgusted because the matter is causing that I cannot get credit anywhere.